Delivery & Returns
Delivery & shipping
We ship all goods as soon as is possible although we may wait on stock arriving before despatching a full order.
The P&P charges cover packaging charges (not limited to materials) and cost of shipping.
We generally ship in the most economical way and use the Royal Mail extensively.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
Refunds can only be issued to the original purchaser and made in the same form as the original payment.
When a refund has been processed, usually within 14 days, an email confirming the transaction will be sent.